Making a complaint
If you think there has been a failure in a service provided by the Council you must first try to resolve the complaint with the relevant Council area. If your complaint is not resolved you can then make a formal complaint. You will be asked to provide details that will help the Council understand your complaint. These will include:
- your contact details
- details of your complaint
- any supporting information such as photographs or documents
If you think a Councillor has breached the Code of Conduct you can complain about a Councillor.
Complaints for services such as roads, streetlighting, schools and social care are dealt with by Hertforshire County Council.
More information on the complaints procedure can be found in the Complaints Policy.